Shipping policy
Last updated: 3 September 2025
At URSA Studio Ltd, we aim to ship your order quickly and securely. This policy explains how we handle shipping and delivery.
Processing Times
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Orders are normally processed and dispatched within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods & Carriers
We use trusted carriers including Royal Mail, FedEx, and other courier partners depending on the size and destination of your order.
Delivery Times
Estimated delivery times (after dispatch):
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United Kingdom: 1–3 business days
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Europe: 5–7 business days
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Rest of World: 7–14 business days
Please note these are estimates. Delivery times may vary depending on your location and carrier delays outside our control.
Shipping Costs
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Shipping costs are calculated at checkout and will vary based on the weight, size, and destination of your order.
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Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.
Order Tracking
When your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).
Delivery Issues
If your order is delayed, lost, or arrives damaged:
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Please contact us at orders@ursastraps.com as soon as possible.
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We will work with the carrier to resolve the issue.
Contact
If you have any questions about shipping or delivery, please contact us:
URSA Studio Ltd
Pixmore Centre
Letchworth Garden City
Hertfordshire
SG6 1JG
United Kingdom
Phone: +44 7418 610508
Email: orders@ursastraps.com
VAT Number: GB223121467
Company Registration Number: 09641008
